Report to Member (RTM) Message Codes

HMSA wants to help you understand why your claim wasn’t paid. If you received a message on your Report to Member saying a claim was denied, follow the steps below. Click continue to get more information.

report to member


rtm message

Additional message

No additional information is available online. If you need further assistance, please contact us.

If you wish to dispute a determination by HMSA, you may request an appeal.