HMSA Centers and offices are open to serve you.

We ask that visitors follow health and safety guidelines to further minimize the risk of spreading COVID-19. Please read these guidelines and reminders1 for more information.

You can also call or connect with us on social media for your health plan needs. If you need a duplicate HMSA membership card, you can request one from My Account2 on coolvcd918.net.

We look forward to seeing you.

Customer representatives are available Monday through Friday from 8 a.m. to 5 p.m. unless otherwise stated. Phone numbers with area codes 800, 855, 866, 877, and 888 are toll-free. View Holiday schedule

Holiday Schedule

Our call center will be closed on these dates in observance of the holiday. Hope you enjoy the day with your family and friends.

New Year’s Day
January 1

Martin Luther King Jr. Day
Third Monday in January

Presidents’ Day
Third Monday in February

Memorial Day
Last Monday in May

Independence Day
July 4

Labor Day
First Monday in September

Veterans’ Day
November 11

Thanksgiving
Fourth Thursday in November

Christmas Day
December 25

HMSA members

For general inquiries including claims and benefits
808-948-6079
1-800-776-4672 toll-free
TTY 711

Check out our help center to learn more about filing a claim and your benefits.

For questions about monthly premiums, eligibility and enrollment
808-948-6140
1-800-782-4672 toll-free

Check out our help center to learn more about paying your bill, eligibility and enrollment.

Bluecard, national accounts, and out-of-state
claims

808-948-6280
1-800-648-3190 toll-free

Access to care and travel assistance
808-948-5440
1-844-357-0726 toll-free

More numbers for members

HMSA’s Health and Well-being Support
1-855-329-5461 toll-free

HMSA’s Online Care support
808-948-6013
1-866-939-6013 toll-free
Monday - Sunday: 24 hours a day


Plans

PPO - individual and employer-sponsored
808-948-6111
1-800-776-4672 toll-free

HMO - Health Plan Hawaii
808-948-6372
1-800-776-4672 toll-free

HMSA Medicare Advantage plans
808-948-6000
1-800-660-4672 toll-free
TTY 711
Monday - Sunday: 8 a.m. - 8 p.m.

HMSA QUEST Integration
808-948-6486
1-800-440-0640 toll-free
Monday - Sunday: 24 hours a day including holidays

Dental
808-948-6440
1-800-792-4672 toll-free


Employer-sponsored plans

State, city, and county employees (EUTF)
808-948-6499
1-800-776-4672 toll-free
Monday - Friday: 7 a.m. to 7 p.m.
Saturday: 9 a.m. to 1 p.m.

Queen’s Health Care Plan employees
808-948-6161
Monday - Friday: 8 a.m. to 5 p.m.

Blue Cross and Blue Shield Federal Employee Program
808-948-6281
1-800-966-6198 toll-free


Drug benefits/questions

HMSA Medicare Advantage
1-855-479-3659
Monday-Sunday: 24 hours a day

QUEST Integration
1-855-479-3656
Monday-Sunday: 24 hours a day

Private business
1-855-298-2491
Monday-Sunday: 24 hours a day


Vision benefits/questions

808-867-1527 or 1-888-259-4344

Member call center hours:

HMSA Medicare Advantage
Medicare non-AEP period
Monday-Saturday: 7:45 a.m.-8 p.m.
Sunday: 11 a.m.-8 p.m.

Medicare AEP period
Monday-Sunday: 7:45 a.m.-8 p.m.

QUEST Integration
QI non-APC period
Monday-Saturday: 7:45 a.m.-8 p.m.
Sunday: 11 a.m.-8 p.m.

QI APC period
Monday-Sunday: 7:45 a.m.-8 p.m.

Private business
Monday-Saturday: 7:45 a.m.-8 p.m.
Sunday: 11 a.m.-8 p.m.


American Specialty Health

General line
1-800-678-9133

HSTA VB retiree chiropractic rider member line
1-888-981-2746

Hours of operation (closed on certain holidays)
Oct. 1-March 31: Monday-Sunday: 8 a.m.-8 p.m.
April 1-Sept. 30: 2 a.m.-3 p.m.

Looking to buy or purchase insurance?

Let our sales team help you choose the health plan that’s right for you and your family.


Individual and employer-sponsored plans
808-948-5555
1-800-620-4672 toll-free
TTY 711


Medicare Advantage plans
808-948-6235
1-800-693-4672 toll-free
TTY 711

Monday - Sunday: 8 a.m. - 8 p.m.


HMSA QUEST Integration
808-948-6486
1-800-440-0640 toll-free
TTY 1-877-447-5990

Monday - Sunday: 24 hours a day including holidays

HMSA membership card

Have an HMSA membership card?

Call the number on your card for support.

Don’t have an HMSA membership card?

Log in to My Account

Compliance & Ethics, Privacy and Security Incident hotline (confidential)
1-800-749-4672 toll-free

Fraud hotline (confidential)
808-948-5166
1-888-398-6445 toll-free

Website support
808-948-6565
1-800-720-1344 toll-free
Monday - Friday: 7:30 a.m. to 5:30 p.m.

Employment office
808-948-5588

Looking to buy or purchase insurance?

Let our sales team help you choose the health plan that’s right for you and your family.


Individual and employer-sponsored plans
808-948-5555
1-800-620-4672 toll-free
TTY 711


Medicare Advantage plans
808-948-6235
1-800-693-4672 toll-free
TTY 711

Monday - Sunday: 8 a.m. - 8 p.m.


HMSA QUEST Integration
808-948-6486
1-800-440-0640 toll-free
TTY 1-877-447-5990

Monday - Sunday: 24 hours a day including holidays

HMSA Center in Honolulu

818 Keeaumoku St.
Honolulu, HI 96814

Hours: Monday through Friday, 8 a.m. – 5 p.m., Saturday, 9 a.m. – 2 p.m.

Cash, checks and credit card accepted Monday – Friday: 8 a.m. – 4 p.m.
Leave checks in the dropbox before 8 a.m. or after 4 p.m.

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Open 9 a.m. - 2 p.m.

Presidents’ Day
Third Monday in February
Open 9 a.m. - 2 p.m.

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans Day
November 11
Open 9 a.m. - 2 p.m.

Thanksgiving
Fourth Thursday in November
Closed

Christmas Eve
December 24
Open 8 a.m. - 4 p.m.

Christmas Day
December 25
Closed

New Year's Eve
December 31
Open 8 a.m. - 4 p.m.

HMSA Center in Pearl City

1132 Kuala St., Suite 400
Pearl City, HI 96782

Hours: Monday through Friday, 9 a.m. – 6 p.m. | Saturday, 9 a.m. – 2 p.m.

Cash, checks and credit card accepted Monday – Friday: 9 a.m. – 5 p.m.
Leave checks in the dropbox before 9 a.m. or after 5 p.m.

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Open 9 a.m. - 2 p.m.

Presidents’ Day
Third Monday in February
Open 9 a.m. - 2 p.m.

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans Day
November 11
9 a.m. - 2 p.m.

Thanksgiving
Fourth Thursday in November
Closed

Christmas Eve
December 24
Open 9 a.m. - 4 p.m.

Christmas Day
December 25
Closed

New Year's Eve
December 31
Open 9 a.m. - 4 p.m.

HMSA Center in Lihue

3-3295 Kuhio Highway, Suite 202
Lihue, HI 96766

Hours
Monday - Friday: 8 a.m. - 4 p.m.

Cash, credit cards and checks accepted Monday – Friday: 8 a.m. – 4 p.m.

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Closed

Presidents’ Day
Third Monday in February
Closed

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans Day
November 11
Closed

Thanksgiving
Fourth Thursday in November
Closed

Christmas Eve
December 24
Open 8 a.m. - 4 p.m.

Christmas Day
December 25
Closed

New Year's Eve
December 31
Open 8 a.m. - 4 p.m.

HMSA Center in Kahului

70 Ho’okele St., Suite 1220
Kahului, HI 96732

Hours
Monday - Friday: 9 a.m. - 6 p.m.
Saturday: 9 a.m. - 2 p.m.

Cash, checks and credit card accepted Monday – Friday: 9 a.m. – 5 p.m.
Leave checks in the dropbox before 9 a.m. or after 5 p.m.

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Open 9 a.m. - 2 p.m.

Presidents’ Day
Third Monday in February
Open 9 a.m. - 2 p.m.

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans Day
November 11
Open 9 a.m. - 2 p.m.

Thanksgiving
Fourth Thursday in November
Closed

Christmas Eve
December 24
Open 9 a.m. - 4 p.m.

Christmas Day
December 25
Closed

New Year's Eve
December 31
Open 9 a.m. - 4 p.m.

HMSA Center in Hilo

303A E. Makaala St.
Hilo, HI 96720

Hours
Monday - Friday: 9 a.m. - 6 p.m.
Saturday: 9 a.m. - 2 p.m.

Cash, credit cards and checks accepted Monday-Friday: 9 a.m. - 6 p.m. Saturday: 9 a.m.- 2 p.m.
Leave checks in the dropbox before 9 a.m. or after 6 p.m.

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Open 9 a.m. - 2 p.m.

Presidents’ Day
Third Monday in February
Open 9 a.m. - 2 p.m.

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans Day
November 11
Open 9 a.m. - 2 p.m.

Thanksgiving
Fourth Thursday in November
Closed

Christmas Eve
December 24
Open 9 a.m. - 4 p.m.

Christmas Day
December 25
Closed

New Year's Eve
December 31
Open 9 a.m. - 4 p.m.

Connect with us on social media

We're happy to answer general questions on social media. We take your privacy seriously, so please don't include personal health information in your messages. You can find answers to many common health plan questions in My Account and HMSA's Help Center. If you don't have My Account, register here.

To protect your privacy, our social media team isn't authorized to help with customer service inquiries. For questions about claims, benefits, premiums, eligibility, enrollment, or anything else that requires you speak to a representative, please call us or send a message using the Ask HMSA form on My Account. Please note that it may take three to five business days for a Customer Relations representative to contact you.